Last updated: November 2026
Hotel Casino Elite Quievrain SRL, Rue du Vert Pré 5, 7380 Quiévrain, Belgique, VAT BE 1009.254.019, is the controller of your data. Contact: s.couckhuyt@hotelcasinoelite.be.
When booking the spa, we collect: name, e-mail address, phone number, number of guests and chosen time slot. When buying a gift voucher: the buyer's name and e-mail and, if provided, the recipient's name and a message. You also confirm you are of legal age and have read the contraindications: we only keep that confirmation, no health data is stored.
Online payments are processed by Stripe. Your card details are sent directly to Stripe and are never stored by us.
When booking or buying a gift voucher, you are offered two optional, unticked boxes. 1) Offers by e-mail: we send you Spa Elite offers. 2) Ads on Google: we pass your e-mail address to Google Ireland Ltd, acting on our behalf, after turning it into a fingerprint (« hashing »). Google compares this fingerprint with its accounts: if you have a Google account with that address, it may show you our ads on its services (Search, YouTube, Gmail). The fingerprint remains personal data. Google may transfer data outside the European Union, under the EU–US Data Privacy Framework. Legal basis: your consent, recorded with its date and the text accepted. You can withdraw it at any time by writing to s.couckhuyt@hotelcasinoelite.be; each of our offer e-mails will also contain an unsubscribe link. On withdrawal, we stop sending and remove your address from our Google lists within 7 days. Without withdrawal, your consent is erased with your data: 24 months after your session or, for a gift voucher, 24 months after it is used or expires.
Your data is used to manage your booking and payment, send you a confirmation, and meet our legal and accounting obligations. Legal bases: performance of the contract, legal obligation and legitimate interest. Only if you tick the boxes provided: offers by e-mail and ads on Google — legal basis: your consent (see « Offers and advertising »).
Your data is accessible to our authorised staff and technical processors: Stripe (payment), Amazon Web Services (hosting of the site and booking engine, and delivery of confirmation e-mails via Amazon SES), Google Ireland Ltd if you ticked the « ads on Google » box (see « Offers and advertising »). We do not sell or rent your data.
Booking data is kept as long as needed for the service, then for the legal retention period of accounting records (10 years in Belgium). Unfinished bookings are cancelled shortly. Your name, e-mail and phone, and your optional consents, are erased 24 months after your session (for a gift voucher: 24 months after it is used or expires); only accounting records, without these details, are kept for 10 years.
You have the right to access, rectification, erasure, restriction, objection and portability. To exercise them, write to s.couckhuyt@hotelcasinoelite.be. You may lodge a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be).
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